The ordering process to US and Canada are the same except for the shipping rates and the shipping policy. This page will discuss the policies that prevail for orders to Canada.
- We accept credit card as the mode of payment for orders from Canada.
- Free shipping on orders over $35 is NOT applicable on orders for Canada.
- Most products ship within 1 to 3 business days depending on demand and availability (in stock and non-embroidery items) excluding weekends and holidays.
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- Please allow normal delivery time of UPS from the US.
- Please allow 8-12 days for standard delivery time thru Global Priority Mail Canada. We do not offer expedited shipping or express delivery for Canada shipments.
- Please allow additional 5-7 business days for orders with embroidery.
- Shipping and handling charge does not include:
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- Canada customs duties, taxes and custom brokerage fees
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- These charges should be rendered with your local customs in order that the shipment will be released by the Canada Customs at the Canadian border.
- For these particular charges, please check with your local customs office.
Business days are from Mondays to Fridays, excluding weekends and holidays. Chat and call support is available during business hours, 8:00 to 5:00, Central Time. Our customer service staff members are always available to answer your concerns through fast, friendly customer service. We are here to provide answers to all your questions and resolve any issues regarding your purchase. Call us today toll free at (866) 967-8573.